Breitling

How do I place an order over the phone?

Please contact our Breitling concierge team for further assistance

Can I claim a free gift and how do I proceed?

As a thank you for shopping with Breitling, we like to offer our customers the opportunity to receive a free gift when placing their watch order online. You will be eligible to select an exclusive gift of your choice from our select range of lifestyle and travel accessories if you complete your order when logged into a new or existing Customer Account on the Breitling website. Your gift will be dispatched within 30 days of receiving your watch. Please note this offer is not available when you purchase as a ""Guest"" online. All gifts are subject to availability.

Which Breitling products can i order online?

If we don't have the watch or strap available online, you can contact our Breitling Concierge.

How quickly will I receive my order?

Please allow 2-3 working days from when your order is confirmed. You will receive the tracking number by email once the order has been dispatched

How will my order be delivered?

For security reasons, we will ship all our orders in a non-brand shipping box and signature is required on delivery (or alternative in accordiance with current COVID19 regulations)

What courier does Breitling use?

To ensure outstanding service and fast delivery, we proudly partner with Fedex and a signature will be required upon delivery to your address (or alternative in accordiance with current COVID19 regulations)

How do I track my order?

We'll send you a shipping confirmation email once your order is ready to be dispatch, which will include a Fedex tracking reference and link so you can monitor the delivery progress on the Fedex website.

Are there any shipping fees?

We offer complimentary shipping on all orders placed on breitling.com

Do I need to sign for my parcel and will I receive a confirmation once my order has been delivered?

An adult will need to sign for the package to accept the delivery (or alternative in accordiance with current COVID19 regulations)

Can I order to a different country than the country selected on the website?

We offer online shopping in for many countries, however before browsing please pre-select the country of deliver for the acurate information of our online service.

Can I pick up my online purchase in a Breitling boutique?

Currently we do not offer this service

Can I ask my product to be delivered at a later date?

Via the tracking number of our carrier, you are able to monitor the shipment and adjust the delivery dates if needed

May I change or modify the payment method, or use two different payment methods for the same order?

Unfortunately we are unable to modify your payment method for an existing order or accept two different payment methods on a single transaction. If you wish to change your payment method after placing your order, you will need to request a cancellation and our Breitling Concierge team can help set up a new order for you.

Can I return my purchase, what is the return period and how can i return make a return?

We hope you enjoy your new Breitling watch or strap upon delivery but if you wish to return your Breitling order for any reason, you can contact the Breitling Concierge to request a return within 14 days of your delivery date. We offer complimentary returns collections with Fedex and provide you a prepaid return labels

Can I return my product in a Breitling Boutique or Authorised Retailer?

We are unable to accept returns purchased from Breitling.com at one of our Breitling boutiques or authorised retailers. Please contact our Breitling Concierge team for further assistance

How do you ensure that I can pay securely?

Breitling takes precautions, such as administrative, technical, and physical measures to protect your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Breitling uses Secure Sockets Layer (SSL) encryption. Note however that transmitting information over the Internet is not completely secure. Although Breitling will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the security of the data you transmit to the Website. Any transmission is at your own risk and Breitling cannot be held liable. Read our Privacy Policy to learn more about how we use and protect your information.
All credit/debit card holders are subject to verification, validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Breitling, you need to contact your card issuer directly to resolve the issue

What is the refund policy?

Upon receiving a return, Breitling will verify that the returned Breitling Product satisfies the conditions of the return rules. Breitling will apply a strict Quality Control. If the Products do not meet Quality Control standards, Breitling will refuse the return, or offer a partial refund and the Breitling Products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned Breitling Product satisfies the Quality Control, Breitling will proceed with the applicable refund. This process can take up to 14 days.