Customer service

Breitling - Customer service

A Breitling watch is a highly sophisticated precision instrument operating 24/7 under a wide range of circumstances. It must therefore be maintained in a regular and ultra-professional manner in order to safeguard its performances and its reliability over the long term.


Breitling - Customer service

Breitling regards customer service as an integral and essential part of its overall quality policy. The brand runs a large global network of authorized technical centers, staffed by perfectly trained watchmakers. All those involved are bound by a Customer Service charter implying respect for the entire set of criteria demanded by Breitling. This approach guarantees fast, efficient and personalized handling.


Breitling - Customer service

The complete overhaul of a mechanical Breitling chronograph is a long and meticulous process. The movement is entirely dismantled and the parts that are subject to the greatest stresses and strains - such as the mainspring - are systematically replaced. All parts are carefully inspected, replaced if they are worn, and then washed before being patiently reassembled and lubricated.


Breitling - Customer service

The case is also completely taken apart and the most exposed components are changed, particularly the water-resistance gaskets. Polishing experts restore the original glow of the case and bracelet, while preserving the initial shapes. After a series of ultrasound baths, the case is reassembled. The dial is fitted with new hands. The re-cased-up watch undergoes a water-resistance test as well as a three-day quality control notably focusing on its precision, automatic winding mechanism, power reserve and chronograph functions - as well as a strict aesthetic appraisal.


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