Breitling

How do I shop online?

When you've find your new Breitling watch or strap online, all you need to do it add the product to your bag and follow the steps to enter your personal details including your payment details. When you need a helping hand, our Breitling Concierge are here to support you by telephone on (02) 8224 - 0600 or by email info.au@breitling.com at from Monday through Friday 9am AEST- 5pm AEST

How do I place an order over the phone?

Yes, you can call our Breitling Concierge on (02) 8224- 0600 and our team will be able to set up your Breitling order for you. Please note we will not take payment details over the phone. You will receive a secure payment link which will be active for 6 hours and you can follow the steps to pay online.

Can I claim a free gift and how do I proceed?

To show our appreciation, we will offer an exclusive gift from our select range of lifestyle and travel accessories of your choosing for all watch purchases upon checking out through your Breitling.com account. Your chosen gift will be sent separately, approximately 30 days after you have received your order.

Which Breitling products can I order online?

All the watches and straps that reflect "Add to BAG" or "Pre-Order Now" are available for purchase online.

How quickly will I receivemy order?

Please allow 2-3 business days from when your order is confirmed. Once your order has shipped, delivery will be next business day with TNT.

How will my order be delivered?

All order placed online will be delivered Next Day via TNT with adult signature required upon delivery.

What courier does Breitling use?

To ensure outstanding service and fast delivery, we proudly partner with TNT.

How do I track my order?

We know you're excited to receive your new Breitling order so once your Breitling order is ready to be dispatched, we'll send you a shipping confirmation email which will include a TNTtracking reference and link so you can monitor the delivery progress on the TNT website.

Is the shipment insured?

Yes, Breitling will cover the insurance up until your delivery has been received.

Are there any shipping fees?

Shipping is complimentary for all orders.

Do I need to sign for my parcel and will I receive a confirmation once my order has been delivered?

An adult signature is required for all deliveries. The delivery signature will confirm your parcel has been delivered.

Can I order to a different country than the country selected on the website?

We are only able to ship within Australia. At this time we are unable to ship to PO. Boxes.

Can I pick up my online purchase in a Breitling boutique?

No

Can I ask my product to be delivered at a later date?

We are unable to accomodate delivery scheduling at this time.

What payment methods can I use for an online purchase?

MASTERCARD, VISA, AMERICAN EXPRESS, PAYPAL, DINERS & ZIP FINANCE

May I change or modify the payment method, or use two different payment methods for the same order?

Unfortunately we are unable to modify your payment method for an existing order or accept two different payment methods on a single transaction.

Can I return my purchase, what is the return period and how can I return make a return?

We accept items that are unworn and in mint condition within 14 days of delivery. We are unable to accept returns after this time frame. Please contact our Breitling Concierge on (02) 8224 - 0600 who will be able to advise you further.

Can I return my product in a Breitling Boutique or Authorised Retailer?

We are unable to accept returns purchased from Breitling.com at one of our Breitling boutiques or authorized retailers. Please contact our Breitling Concierge on (02) 8224 - 0600 who will be able to advise you further.

How do you ensure that I can pay securely?

Breitling takes precautions, such as administrative, technical, and physical measures to protect your personal information against loss, theft, and misuse, as well as against unauthorised access, disclosure, alteration, and destruction. Where personal information is collected on webpages, Breitling uses Secure Sockets Layer (SSL) encryption. Note however that transmitting information over the Internet is not completely secure. Although Breitling will exercise reasonable care and implement safeguards to protect your personal Information, we cannot guarantee the security of the data you transmit to the Website. Any transmission is at your own risk and Breitling cannot be held liable. Read our Privacy Policy to learn more about how we use and protect your information.
All credit/debit card holders are subject to verification, validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Breitling, you need to contact your card issuer directly to resolve the issue

What is the refund policy

Upon receiving your return, Breitling will verify that the returned product satisfies the conditions of the return policy as well as be submitted to a strict quality control process.
If the product does not meet quality control standards, Breitling will refuse the return, or offer a partial refund for the returned product.
Please allow up to 7 days from receipt of your product to our facility to process and issue your refund.