FAQS
Choose a category
BLOCKCHAIN
Can I still register with Breitling and what are my benefits?
Of course!
By registering an account, you become a member of Breitling inner circle and benefit from even more value-added services and benefits, from managing your Breitling collection in your dedicated Breitling account to exclusive unveiling and access to private events.
Any Breitling owner has the possibility to register an entire collection of Breitling watches on Breitling.com and access at any times all related documentation (digital certificate of ownership, COSC certificate, user manual, warranty status).
You can either register an account directly on Breitling.com, or by clicking on “REGISTER MY WATCH” button on the landing page that is opening once you will scan the QR code on your new Breitling warranty card.
For more details on associated benefits, please click HERE.
How to claim my Breitling digital passport?
It could not be simpler: one scan, one click.
Indeed, one scan of the QR code on the validated warranty card of your new Breitling watch with your mobile device brings up the dedicated landing page on Breitling website (or WeChat mini program specifically in China) where one click on the “GET MY CERTIFICATE” button allows you to download the unique encrypted wallet to securely claim the digital certificate of ownership that will warrant the digital passport of your watch.
For previously produced Breitling watches, you can claim your digital passport by a manual identification step, that you can access from your private Breitling account.
What are the benefits of my digital passport?
The Breitling digital passport brings Traceability, Transparency, and Tradability.
Traceability since it allows to access key information related to your watch, including product information, warranty status and full history. The digital passport provides visibility on your Breitling watch lifecycle, from the moment it is sold. Therefore, it records the service that your watch will receive, all the care to ensure its optimal functioning throughout time. Which, as in the case of a car, increases the value of your watch, should you would like to resell it, an option for which Breitling will soon provide a solution, setting up a secured market place with embedded valuation via the blockchain technology.
Transparency as it enables you to engage in a one-to-one anonymous conversation with your Breitling Squad and benefit from all the brand’s services.
Tradability as you can transfer your current ownership to the new owner of your watch via a simple and secured blockchain transaction.
Additionally, all relevant documents to your watch will be included in your digital passport from the COSC certificate to the chronometer certification of the movement to the warranty information pertaining to the watch.
For more details on your benefits, please click HERE.
See also: How to claim my digital passport?
Buy on Breitling.com
How can I shop online?
Browse the website, add to bag, select wrist size, follow the step-by-step process and call/email Breitling Concierge for advice at any stage on 031 547 91 83
Can I place an order over the phone?
How can I get my complimentary Breitling gift?
As a thank you for shopping with Breitling.com, we are pleased to offer customers the opportunity to receive a free gift when placing their watch order online.
You will be eligible to select an exclusive gift of your choice from our select range of lifestyle and travel accessories if you complete your order when logged into a new or existing Customer Account on Breitling.com. Your gift will be dispatched within 30 days of receiving your watch.
Please note this offer is not available when you purchase as a "Guest" online.
All gifts are subject to availability.
Give as a 4Gift
Can Breitling send a gift digitally?
Breitling, in partnership with 4Gift, offers a meaningful way to send gifts digitally. Using this service, you can purchase a gift individually or as a group and schedule the date that the recipient will be notified. The gift is revealed in a virtual gift opening experience, which you can personalize with a note or video. Find out more about the 4Gift service in the questions below and here.
How do I send a digital gift?
All you need is the recipient’s email address. Choose one of the selected products on Breitling.com and click “Give as a 4Gift”. Once you have registered or signed into your 4Gift account, you will be able to add the recipient’s information, schedule the digital delivery date, invite others to contribute and add personal messages.
Gifts can be scheduled up to a month in advance, and your group has up to 10 days to contribute. If, for any reason, your gift must be canceled or the target amount is not reached by the notification date, all contributors will be refunded.
Please note that payments are collected through the 4Gift platform and can be completed using most major payment methods.
How will the gift recipient receive the digital gift?
Once the target amount has been reached and the scheduled date arrives, the recipient receives an email with a link to the 4Gift platform. The recipient views their virtual gift opening, and is invited to fine-tune the selection or exchange it for a different item of the same value or higher on Breitling.com. If a higher-value gift is selected, the recipient will be prompted to cover the difference.
#BreitlingSelect
How does it work?
It is a very simple, 3-step process:
- Register online and then select the first watch you want to wear from the #BreitlingSelect collection.
- Enjoy your first Breitling watch for the duration of your choice (1-month minimum to 6 months maximum) and select another watch online when you’re ready for your next rotation, any time.*
- Get special offers to purchase your preferred Breitling watch from the #BreitlingSelect collection.
*You can try up to 3 different Breitling watches over 12 months, just be sure to send us back your previous watch before receiving the next one.
What is #BreitlingSelect?
Over a period of 12 months, you’ll have 3 Breitling watches to choose from and experience.
#BreitlingSelect enables you to enjoy Breitling in an entirely new way. Wear up to 3 different Breitling watches of your choice on a rotating basis, over a period of 12 months.
Additionally, you will get special offers to purchase your preferred Breitling watch from the #BreitlingSelect collection.
Watches from the #BreitlingSelect collection come from a selected, dedicated assortment of fully refurbished watches to ensure the full experience of Breitling’s high-quality products.
How much does #BreitlingSelect cost?
You have two options to register to #BreitlingSelect.
You can decide to pay monthly: you’ll then have to pay a one-time subscription fee of 435 CHF followed by a monthly fee of 125 CHF over a period of 12 months.
Or you can decide to pay for a full year all at once: you will be charged a one-time yearly fee of 1825 CHF and nothing more.
Whenever you decide to purchase a watch from the #BreitlingSelect collection, your subscription contract will end, and in case you would have chosen to pay monthly, your monthly coverage will no longer be charged.
Watches from the #BreitlingSelect collection come from a selected, dedicated assortment of fully refurbished watches to ensure the full experience of Breitling’s high-quality products.
Warranty Extension
What is the Breitling Warranty Extension?
Breitling is offering you the possibility to purchase an extension of the International Warranty of your Breitling watch online here.
Breitling Warranty Extension covers your Breitling watch against any manufacturing defect for an additional period of time.
How long is the extension period?
It depends on the movement that is inside your Breitling watch.
For Breitling watches equipped with any other than a mechanical Manufacture Breitling Movement, the extension is of 2 years while for Breitling watches equipped with a mechanical Manufacture Breitling Movement, the extension is of 3 years.
Learn more here.
How can I buy a warranty extension for my Breitling watch?
ABOUT MY BREITLING
Where do I find a Breitling store?
What’s the difference between a quartz watch and a mechanical watch?
The movement of a quartz watch is powered by a battery; it is driven and regulated by a quartz crystal and an electronic oscillator.
The current Breitling quartz models are all fitted with a thermocompensated SUPERQUARTZ TM movement, containing a temperature gauge thus offering its user a precision of +/- 15 seconds a year; their integrated circuit contains no less than 8’000 components.
The movement of a mechanical watch is driven by a spring, called the mainspring, which needs to be wound. This can either be done manually, using the crown, or, in the case of an automatic mechanical watch, by using the kinetic energy provided by the wearer’s movements. All current Breitling watches are Chronometer certified and comply with the standard set by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC), which allows a maximum deviation of -4 to +6 seconds per day.
What’s the difference between a chronometer and a chronograph?
A chronograph is a watch with stopwatch functions, enabling the measurement of the duration of an event, using a specific hand or display that can be started, stopped and returned to zero.
A chronometer is a watch that has obtained a certification by the Swiss Official Chronometer Testing Institute (Contrôle Officiel Suisse des Chronomètres – COSC). To achieve this certification, the movement of the watch must successfully pass specific precision tests in different positions and at different temperatures, over a 15-day period. The standards set by the COSC allow a maximum average deviation of : -4 to +6 seconds per day for mechanical watches and +/- 0.07 seconds per day for quartz watches. The movements of all current Breitling watches have earned this certification.
WARRANTY
How can I be sure I am buying a genuine Breitling watch?
All Breitling watches sold at our authorized stores are authentic. The Breitling boutiques and authorized retailers are listed HERE.
Beyond that, the safest way to identify an authentic Breitling is handing it to an expert, for example an authorized Breitling store or service center. Since the year 2000, all Breitling watches carry a unique identification number: their serial number, which can be checked within the Breitling network against the model reference of the watch.
Also see: What is a serial number? / What is a reference number?
Is my Breitling covered under warranty? How long does the warranty last?
All Breitling watches are covered by an international warranty valid for two years after purchase, except for watches with a mechanical manufacture movement, which are covered during 5 years (provided that water resistance tests are performed every 2 years following the date of purchase by an authorized Breitling service center).
The warranty coverage applies to any manufacturing defect, within the frame of the warranty conditions, and entails that Breitling will take any corrective action that is necessary to ensure the watch performs as per standard.
See the detailed warranty conditions HERE Under SERVICE > INTERNATIONAL WARRANTY Additionally, all work performed by an authorized Breitling service center, and mentioned on the corresponding invoice/delivery note, is under warranty during the amount of time mentioned on the invoice
Is the warranty extended after a service or repair ?
SERVICE
How can I have my strap/bracelet changed?
To whom can I turn to have my watch serviced?
You are welcome to send your watch directly to one of our service centers or to drop it off at any authorized Breitling retailer.
All authorized Breitling service centers are listed HERE
Under: SERVICE
And the boutiques and retailers HERE
Under: STORES
IN COUNTRIES WHERE THIS SERVICE IS AVAILABLE:
If you register a service request on our service platform
under SERVICE > MY WATCH NEEDS A SERVICE > SEND , you can follow up on the status of the service HERE
under SERVICE > SERVICE STATUS
Which are the main service interventions?
Regular maintenance, properly carried out, will allow your watch to maintain its performance and reliability in the long term. By respecting the service deadlines recommended by Breitling, and by ensuring that servicing is done by an authorized service center, you will extend the lifespan of your watch – and protect your investment.
Every 2 years we recommend a maintenance service, which includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning of the case and metal bracelet; changing the battery for quartz watches.
Every 4 to 6 years, we recommend a complete service, which includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.
*Excludes models with black carbon surface treatments.
You will find further details on the maintenance of your watch HERE
Under: SERVICE > MY WATCH NEEDS A SERVICE > SERVICES
USER TIPS & MAINTENANCE
How often does my watch need to be serviced?
Every 2 years we recommend a maintenance service, which includes: checking movement parameters and watch functions, changing all seals, checking water resistance, cleaning of the case and metal bracelet; changing the battery for quartz watches.
Every 4 to 6 years, we recommend a complete service, which includes: disassembly, cleaning and replacing of standard movement parts, assembly, lubrication, adjustment and setting of movement function parameters; changing all seals, partial changing of hands and checking of water resistance; refurbishment* of the case and metal bracelet; changing the battery for quartz watches.
*Excludes models with black carbon surface treatments.
You will find further details on the maintenance of your watch HERE
Under: SERVICE > MY WATCH NEEDS A SERVICE > SERVICES
To which extent is my watch water resistant?
The water resistance of your Breitling depends on the construction of its case. However your watch needs to be regularly serviced in order to keep its original level of water resistance: this is due to the fact that the gaskets sealing the watch-case naturally dry out over time, and therefore need to be replaced. Consequently your watch should undergo a water resistance test every year and a maintenance service every 2 years.
The degree of water resistance of your Breitling is described either in meters, or in bars (1 bar~10 m = approx. 33 ft). Note: these figures reflect a technical norm and do not represent the exact depth the watch can be immersed at, while being worn. “Water resistant up to X meters” means the watch can be exposed to the pressure that it would have to sustain, if it was placed at X meters depth in a completely static environment and position. However the wearer’s movements (diving, jumping, swimming, etc…) as well as the force of the water (shower jets, river currents, etc…) can considerably increase the pressure on your watch.
You will find a table listing the level of water resistance you can expect of your watch HERE
Under: SERVICE > USER TIPS AND MAINTEANANCE > INFORMATION ON WATER RESISTANCE
Can I go swimming with my Breitling?
In order to wear a watch while swimming, it needs to be water resistant up to 5 bars (50 m / 165 ft) at least. For diving, snorkeling and water-skiing, for example, a water resistance up to 10 bars (100 m / 330 ft) would be required.
Moreover, Breitling strongly recommends that bracelets other than metal bracelets and rubber straps not be used in water.
See further information about water resistance HERE
Under: SERVICE > USER TIPS AND MAINTEANANCE > INFORMATION ON WATER RESISTANCE
DOCUMENTS & AUTHENTICATION
How can I have my Breitling authenticated?
Send it to a Breitling service center or hand it to a Breitling Store. It will then be passed on to the headquarters in Switzerland and you will receive an estimate including:
- interventions to return the watch to its initial condition, if necessary (exchange of non-compliant parts),
- Certificate of Authenticity (at a cost of 505 AUD),
- other interventions proposed to restore or maintain the functions of your watch, or to enhance its aesthetics. However our Breitling service centers do not assess the current value of your timepiece. For this kind of information, we suggest turning to an expert for second hand and vintage watches, for example at a specialized auction house.
What kind of information is available about my Breitling?
The main facts concerning each current model display HERE
Under: WATCHES > ALL THE WATCHES pick the TYPE or COLLECTION, CASE, DIAL and/or REFERENCE NUMBER
Information about the service history of a watch, is only communicated to its owner. For watches purchased since the year 2000, this history can be tracked using the unique serial number of the watch.
Also see: What is a serial number?
How much is my Breitling worth?
Our authorized Breitling service centers do not assess the current value of your timepiece. For this kind of information, we suggest turning to an expert for second hand and vintage watches, for example at a specialized auction house.
